PRIVACY POLICY

1. Introduction

• 1.1. This Privacy Policy ("Policy") outlines how ptechpeople LLC ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you use the hand2door and traybiryani door-to-door delivery services (hereinafter collectively referred to as "Services"). By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

• 2.1. User Information: When you use our Services, we may collect personal information, including but not limited to your name, contact information, delivery instructions, and payment details. We may also collect your location data when you use our app or website.
• 2.2. Order Information: We collect information about your delivery orders, including the details of the items to be picked up and delivered, delivery addresses, and scheduling preferences.
• 2.3. Communication Data: We may collect data from your interactions with our customer support team, including chat transcripts, emails, or other communications.
• 2.4. Driver Information: For drivers using our platform, we collect information necessary for verification, including driver's license details, vehicle information, and insurance information.
• 2.5. Feedback and Reviews: We may collect feedback and reviews provided by users regarding their delivery experiences.

3. How We Use Your Information

• 3.1. Providing Services: To facilitate the delivery of items, including driver assignment, route optimization, and communication with users.
• 3.2. Customer Support: To address inquiries, resolve issues, and provide support.
• 3.3. Improving Services: To analyze user preferences and behaviors, improve our Services, and develop new features.
• 3.4. Communication: To send transactional notifications, updates, and marketing communications as permitted by applicable law.
• 3.5. Safety and Security: To ensure the safety and security of our users, including driver and user verification.

4. Disclosure of Information

• 4.1. Third-Party Services: We may share your information with third-party service providers, including payment processors, mapping services, and Delivery Services APIs, to facilitate the delivery process. Your use of such third-party services is subject to their respective privacy policies and terms.
• 4.2. Legal Compliance: We may disclose your information when required by law or in response to legal requests, including government authorities or law enforcement.

5. Your Choices

• 5.1. Account Information: You can access and update your account information by logging into your account on our website or app.
• 5.2. Location Data: You can enable or disable location services on your device. However, disabling location services may affect your ability to use certain features of our Services.
• 5.3. Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.

6. Data Security

• 6.1. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Data Retention

• 7.1. We retain your personal information for as long as necessary to provide our Services and as required by applicable laws.

8. Children's Privacy

• 8.1. Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

9. Changes to this Policy

• 9.1. We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review the Policy periodically.