Hand2Door

TERMS OF SERVICE

These Terms and Conditions ("Terms") govern the use of the hand2door door-to-door delivery services (hereinafter collectively referred to as "Services") provided by ptechpeople LLC. By using our Services, you agree to abide by these Terms. Please read them carefully before using our services.

Restricted Items:
hand2door do not allow the delivery of certain items that are prohibited or restricted by law or that may pose risks to safety, security, or public health. This list includes but is not limited to the following items:
1. People, wildlife, animals, or remains/parts.
2. Illegal items or stolen goods.
3. Fireworks, explosives, firearms, weaponry, ammunition, and their parts, as well as information on how to make such devices.
4. Items encouraging violent or illegal activity.
5. Sexually explicit or obscene adult items or materials.
6. Any of the following without a signed addendum with hand2door:
  1. Alcohol
  2. Tobacco/vape products
  3. Cold medicine, pharmaceutical products, over-the-counter medications, vitamins, medical devices, or supplements
  4. Recreational drugs or drug paraphernalia, including but not limited to cannabis or CBD products, Kratom, or inhalants including nitrous oxide
  5. Toxic substances and poisons
  6. Any single item exceeding 50 lbs.
  7. Any other item that is prohibited for delivery without a permit or license under applicable local laws
  8. Hazardous materials, including medical waste, or poisonous or flammable items, except for materials that are:
    1. ORM-D
    2. Limited quantity shipment AND a Consumer Commodity, AND
    3. In quantities that do not require placarding
  9. Money, gift cards, lottery tickets, or transferable securities
  10. Counterfeit Products
  11. Raw meats or shellfish
  12. Endangered animal or wildlife products; items made of endangered animal or wildlife products (including but not limited to ivory, rhino horn, Eurasian caviar, bushmeat)
  13. Items that promote hate or terrorist groups
  14. Products that claim or promote specific medical outcomes
  15. Any items that are likely to be perceived as threatening, obscene, harassing, inappropriate, or otherwise violate any applicable terms and conditions that govern your relationship with hand2door
Eligibility:
1. To use our Services, you must be at least 18 years of age and capable of entering into a legally binding agreement.
User Responsibility:
1. You are responsible for the accuracy and completeness of the information you provide for delivery. 3.2. You agree not to use our Services for any unlawful or prohibited purpose. 3.3. You are responsible for the items you send or receive using our Services and must comply with all applicable laws and regulations.
Privacy:
1. We may collect and use your personal information as described in our Privacy Policy.
Service Availability:
1. We strive to provide our Services consistently, but we do not guarantee uninterrupted access or availability.
Modification of Terms:
1. We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our Services will constitute your acceptance of the revised Terms.
Termination:
1. We reserve the right to terminate or suspend your access to our Services for any reason, including violation of these Terms.
Contact Information:
1. For any inquiries or concerns regarding these Terms or our Services, please contact us at [insert contact information].
Delivery Times:
1. We will make reasonable efforts to deliver items within the estimated timeframes provided during the order process. However, delivery times may vary due to traffic, weather conditions, and other factors.
Delivery Fees:
1. Delivery fees may apply and will be disclosed to you during the order process. These fees may vary based on the distance, time, and complexity of the delivery.
Payment:
1. You agree to pay for the delivery services and any applicable fees promptly. Payments can be made through our designated payment methods.
Cancellation and Refunds:
1. You may cancel an order if a driver has not been assigned to your order yet.
2. If you cancel an order under the conditions specified in you will receive a refund of your payment, excluding any payment gateway processing fee.
3. Refunds will be processed within 7 days to the payment method used for the order.
Customer Support:
1. For any inquiries, issues, or complaints related to our Services, please contact our customer support team using the provided contact information.
Liability:
1. Our liability for lost, damaged, or delayed items is limited to the extent permitted by applicable law. We recommend that you purchase appropriate insurance for valuable items.
Dispute Resolution:
1. Any disputes arising from the use of our Services will be resolved through arbitration or mediation in accordance with the laws of [insert governing jurisdiction].
Governing Law:
1. These Terms and any disputes arising under or in connection with them are governed by and construed in accordance with the laws of [insert governing jurisdiction].
Entire Agreement:
1. These Terms constitute the entire agreement between you and hand2door and supersede all prior agreements and understandings.
Severability:
1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver:
1. Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or our right to enforce it at a later time.
Changes to Services:
1. We reserve the right to make changes to our Services, including features, pricing, and availability, at any time without prior notice.
Force Majeure:
1. We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of nature, strikes, labor disputes, power outages, or government actions.
User Accounts:
1. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
User Ratings and Reviews:
1. Users may have the option to rate and review delivery personnel. Reviews should be accurate, respectful, and related to the delivery experience. We reserve the right to remove or moderate inappropriate or irrelevant reviews.
Intellectual Property:
1. All intellectual property rights related to our Services, including trademarks, logos, and content, are the property of ptechpeople LLC. You may not use our intellectual property without our express consent.
Compliance with Local Laws:
1. You agree to comply with all local laws and regulations related to the use of our Services, including those pertaining to the transportation and delivery of goods.
Environmental Impact:
1. We are committed to reducing our environmental impact. By using our Services, you agree to support our efforts to minimize emissions and environmental harm.
Feedback and Suggestions:
1. We welcome feedback and suggestions for improving our Services. Any feedback or suggestions provided to us may be used without obligation to compensate you.
Anti-Discrimination Policy:
1. We do not tolerate discrimination based on race, gender, religion, nationality, disability, or any other protected characteristic. Discriminatory behavior by users or delivery personnel will result in account suspension or termination.
Language of Agreement:
1. These Terms are written in [insert language], which will be the governing language of the agreement. Translations of these Terms are provided for convenience but may not accurately reflect the original text.
Acknowledgment of Age Verification:
1. You acknowledge that we may be required by law to verify the age of individuals receiving certain items, such as alcohol or tobacco products. Failure to provide appropriate age verification may result in refusal of delivery.
Data Security:
1. We take data security seriously. Any personal information collected during the use of our Services will be handled in accordance with our Privacy Policy.
Insurance and Liability Coverage:
1. While we take precautions to ensure the safety of your items during delivery, we recommend that you consider obtaining additional insurance coverage for high-value items.
Contactless Delivery:
1. To enhance safety, we offer contactless delivery options. By choosing this option, you agree that the delivery personnel may leave your items at the designated location without direct contact.
Customer Feedback Resolution:
1. We aim to resolve customer feedback and complaints promptly and fairly. If you have concerns, please contact our customer support team, and we will work to address them.
Accessibility:
1. We are committed to providing accessible services to individuals with disabilities. If you require accommodations or have accessibility concerns, please inform us so that we can assist you appropriately.
Third-Party Services, Including Delivery Services API:
1. Our Services may integrate with third-party platforms, including but not limited to payment processors, mapping services, and Delivery Services APIs. Your use of such third-party services is subject to their respective terms and conditions.
2. When using a Delivery Services API, you acknowledge and agree that:
Geographic Service Area:
1. Our delivery services are available within a specified geographic service area. Please check our website or app for information on service availability in your area.
Deactivation of User Accounts:
1. We reserve the right to deactivate or suspend user accounts that are inactive or in violation of these Terms for an extended period.
Emergency Situations:
1. In the event of an emergency or situations beyond our control, we may temporarily suspend or limit our services to ensure the safety of users and delivery personnel.
Feedback and Complaints Handling:
1. We value your feedback and complaints. Our process for handling feedback and complaints is outlined in our dedicated Feedback and Complaints Policy, which is available on our website.
Safety Guidelines:
1. Users and delivery personnel are expected to adhere to safety guidelines, including but not limited to road safety, hygiene, and social distancing, as applicable.
Service Restrictions:
1. We reserve the right to restrict or terminate services to any user or delivery personnel who repeatedly violate these Terms or engage in fraudulent activities.
Responsibility for Restricted Items:
1. If, by chance, a restricted item is sent through our Services, hand2door (collectively referred to as "Services") are not responsible for any legal repercussions that may arise.
2. Any legal consequences resulting from the sending, creation, or receipt of restricted items will solely be the responsibility of the person who initiated the delivery, including but not limited to the sender of the item and the receiver of the item.
Nature of Services:
1. Our services are exclusively a delivery service. Customers are allowed to schedule a driver for the pickup and delivery of items to specific locations.
2. Customers must independently order any items they wish to be delivered using our service. We are not responsible for ordering items on behalf of customers.